Help & Support

For questions about your treatment plan, dose or symptoms, please contact your clinic. In an emergency, call 995.

Common questions

Where do I get an activation code?

From your clinic, usually at your visit. Enter it in the app under Me → Connect to my doctor. If it has expired, ask your clinic for a new one.

My code says it's invalid or expired

Check the 8 characters carefully (letters are not case-sensitive). After too many wrong attempts, activation is paused for up to an hour. Your clinic can issue a new code.

Can I use the app without a clinic?

Yes. The app starts as a personal log, with no account needed, and your records stay on your phone. If you connect to a clinic later, you can choose to share those earlier records with them. The app asks you about this while you connect.

I'm not getting reminders

Check iPhone Settings → Notifications → Weightwell and make sure notifications are allowed. Also check the reminder time under Me → Reminder time in the app.

I recorded something wrong

Open the entry in Progress and tap Correct. Your clinic will see the corrected version.

I got a new phone

With a clinic: ask your clinic for a new activation code and enter it on the new phone. The old phone will be signed out. On your own: records don't transfer between phones.

How do I delete my account or data?

On your own: Me → Delete all records on this phone. With a clinic: Me → Delete account & data. We'll sign you out and pass the request to your clinic. See the Privacy Policy for details.

Contact us

App or account problems: support@medpath.com
Please don't include health details in your email. We reply within 2 working days (Singapore time).

For clinics

Interested in using Weightwell with your patients? Email support@medpath.com. Staff at partner clinics can sign in at weightwell-admin.medpath.com.

帮助与联系

治疗计划、剂量或身体不适方面的问题,请直接联系你的诊所。紧急情况请拨打 995。

常见问题

激活码从哪里拿?

由你的诊所提供,一般在复诊时当面给你。在 App「我的 → 绑定医生」里输入。过期了请找诊所重新发一个。

提示激活码无效或已过期

请仔细核对 8 位字符(不区分大小写)。输错次数太多会暂停激活,最长 1 小时。诊所可以为你重新生成。

不绑定诊所能用吗?

可以。App 一开始就是自己记录的模式,不用注册,记录只存在手机上。以后绑定诊所时,可以选择把之前的记录交给诊所(绑定过程中会询问你)。

收不到提醒

请到 iPhone「设置 → 通知 → Weightwell」确认已允许通知,并在 App「我的 → 首选提醒时间」里检查。

记错了怎么办?

在「进展」里打开那条记录,点「更正」。诊所看到的是更正后的内容。

换了新手机

绑定诊所的:请诊所给你一个新激活码,在新手机上输入,旧手机会自动退出。自己用的:记录不能在手机之间迁移。

怎么删除账号或数据?

自己用:「我的 → 删除这台手机上的所有记录」。绑定诊所:「我的 → 注销账号与删除数据」,我们会让你退出登录并把请求交给诊所。详见隐私政策

联系我们

App 或账号问题:support@medpath.com
请不要在邮件里写健康信息。我们会在 2 个工作日内(新加坡时间)回复。

诊所合作

想让你的病人使用 Weightwell?请发邮件到 support@medpath.com。合作诊所职员请在 weightwell-admin.medpath.com 登录。